Delivery & Returns
CHRISTMAS DELIVERY INFO
We will dispatching orders recieved up untill 5pm on the 23rd of December.
DELIVERY TO UK CUSTOMERS IS NOW FREE
- Orders are normally dispatched no later than next working day. During weekdays we dispatch orders received before 4pm on the same day. If we are unable to supply an item we will contact the customer within one working day from the order being placed.
- Delivery options for UK customers
- 2nd Class delivery free
- 1st Class
- Or Special delivery
- Or next day delivery by City Link Carrier (Not Highlands and Islands)
- Delivery options for other Countries
- Shipment to overseas customers is by UK air mail small package rate
- Delivery by UPS or TNT can be arranged by request, email
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or call 0044 1900 810260 between 9am & 5pm GMT for info
- If you are not satisfied with the goods supplied we will exchange them or refund your card provided the goods are returned within 14 days in the condition supplied.
- Instructions for returns;
Post the item back to us, (make sure you get a record of posting), with a copy of the original order, your contact details and a note explaining why you are returning the item/s and your instructions for replacement or refund.
Customer assistance box
If you have a question regarding your Thermalshop order, our products, or would like any other general information, please contact us via the form on our contact page.
You also may call us between 9am-5pm (GMT) Monday to Friday on +44 (0)1900 810260
It is our policy to respond to all enquiries within 1 working day.
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